About Agency AI

About Agency AI

About Agency AI

Mostly.

Mostly.

Mostly.

I. modern tools don't like medieval workflows

I. modern tools don't like medieval workflows

We’re a Glasgow-based digital transformation agency helping businesses simplify, streamline, and scale through smart automation and practical AI. Most teams don’t struggle because their people are inefficient — they struggle because their systems are. Over time, tools pile up, workflows get messy, and manual work creeps back in. The result? Disconnected processes, duplicated effort, and technology that slows you down instead of speeding you up. We fix that. From our base in Glasgow, we work with teams across the UK and beyond to connect systems, automate routine work, and design AI-powered workflows that actually work together. Whether it’s CRM integration, process automation, or data synchronisation, we build the solid foundations that make operations faster, clearer, and more efficient. Digital transformation isn’t about adding more tools — it’s about making the ones you have work smarter. With the right automation and AI strategy, your team can spend less time patching problems and more time driving growth. At Agency AI, we make that possible.

II. MAKE YOUR BUSINESS A MACHINE, NOT YOUR PEOPLE

II. MAKE YOUR BUSINESS A MACHINE, NOT YOUR PEOPLE

Most teams aren’t inefficient because they’re lazy.

They’re inefficient because the systems around them are disjointed.

Workflows no one truly designed. Tools no one owns. Habits no one questions.

So you become reliant on people patching gaps.

Meetings get longer.

More heads get hired to keep things moving.

And all of it hides the real issue: the way the work is structured doesn’t work as well as it could.

If your business relies on individuals to carry a lot of context in their heads, you’re not scaling—you’re surviving.

Modern companies win by building systems that handle the busywork.

That route messages, sync data, guide (or automatically complete) process, and give people time to do what they’re actually good at and enjoy.

That means stepping back—not just to pick the right tools, but to design the way your operations function.

And that’s where we come in.

We don’t start with AI. We don’t start with automation.

We start with your workflows, your bottlenecks, your goals.

Then we design & implement modern systems that can carry the weight.

III. YOUR SOFTWARE WON’T SAVE YOU

III. YOUR SOFTWARE WON’T SAVE YOU

Buying tools is easy.

Making them work together is not.

The challenge isn’t really choosing between HubSpot and Salesforce.

It’s building the logic, the flows, and the governance that let your team work with the software, not around it.

You don’t need more apps. You need process clarity, shared systems, and automation that doesn’t break every time someone takes a vacation.

Digital transformation should’ve meant:
• Clean operations
• Integrated systems
• Clear, repeatable workflows
• Tech that accelerates instead of frustrates

Instead, most companies got more tech debt—and a few more dashboards.

If your team is still jumping between tools to get basic work done, AI won’t help. It’ll just accelerate the mess.

Automation only works when the foundation does.

We help teams build that foundation—so tools actually talk, workflows actually flow, and your people can move faster, smarter, and with less noise.

IV. BUILD MORE MEANINGFUL CONNECTIONS

IV. BUILD MORE MEANINGFUL CONNECTIONS

The original switchboards weren’t glamorous—but they were revolutionary.

A simple network of connections that made communication fast, direct, human.

That’s still the work.

Today, it’s not just phone lines—it’s people, tools, data, and decisions.

The challenge is stitching them together in ways that move quickly and make sense.

That’s where we come in.

We design systems built for speed and built for people.

Because as AI accelerates, the real progress is still made through connection.

Meet the founder

Meet the founder

Jo

Jo

Jo

I was (and still am) a Mario Kart kid. There's nothing more satisfying than getting those 🍄 boosts and finding hidden shortcuts.

I’ve always been drawn to finding more efficient solutions that help us work better and more intuitively. Having worked in organizations of all shapes and sizes–from the scrappy startups to the structure of large enterprise and government, I’ve loved breaking down complex problems, pushing for simpler and more intuitive ways of working and embracing innovation.

I’ve worn many hats across HR, Marketing, Finance, Project Management and Operations–all of which has led me to Switchboard, an agency built to support small businesses with their operational challenges and leverage the power of automations and emerging tech to stay competitive and thrive.

I was (and still am) a Mario Kart kid. There's nothing more satisfying than getting those 🍄 boosts and finding hidden shortcuts.

I’ve always been drawn to finding more efficient solutions that help us work better and more intuitively. Having worked in organizations of all shapes and sizes–from the scrappy startups to the structure of large enterprise and government, I’ve loved breaking down complex problems, pushing for simpler and more intuitive ways of working and embracing innovation.

I’ve worn many hats across HR, Marketing, Finance, Project Management and Operations–all of which has led me to Switchboard, an agency built to support small businesses with their operational challenges and leverage the power of automations and emerging tech to stay competitive and thrive.

I was (and still am) a Mario Kart kid. There's nothing more satisfying than getting those 🍄 boosts and finding hidden shortcuts.

I’ve always been drawn to finding more efficient solutions that help us work better and more intuitively. Having worked in organizations of all shapes and sizes–from the scrappy startups to the structure of large enterprise and government, I’ve loved breaking down complex problems, pushing for simpler and more intuitive ways of working and embracing innovation.

I’ve worn many hats across HR, Marketing, Finance, Project Management and Operations–all of which has led me to Switchboard, an agency built to support small businesses with their operational challenges and leverage the power of automations and emerging tech to stay competitive and thrive.

A bit of what makes us…us

A bit of what makes us…us

Real over rhetoric

We're about action, not just advice. We commit to making tangible changes, not just creating endless meetings.

We get in your shoes

We dive deep into understanding your business, ensuring our solutions are tailored for you.

A culture of curiosity

We're all about the learning journey. Our team consistently sharpens their skills to serve you the freshest solutions.

Efficiency focused

We prioritize lean processes to deliver maximum value in minimum time.

Communication is key

We're big believers in proactive communication. Keeping you in the loop is our jam, but we won't bog you down.

Real over rhetoric

We’re a strategic partner, not just a service provider. Your success is our success.

Got a project in mind? Let's get in touch.

Got a project in mind? Let's get in touch.

Got a project in mind? Let's get in touch.